UnderRN Shipping Policy
Last Updated: August 24, 2026
Thank you for shopping with UnderRN.
This Shipping Policy explains how orders placed through UnderRN.com are processed and shipped.
By placing an order with UnderRN, you acknowledge and agree to the terms of this Shipping Policy.
1. Order Processing
UnderRN processes orders Monday through Friday, excluding holidays.
For products that are currently in stock, orders are generally processed within 1–3 business days after the order is successfully placed.
Processing time refers to the time required for UnderRN to prepare your order for shipment. It does not include the time the package spends in transit with the shipping carrier.
Orders placed during product launches, promotions, holidays, or periods of unusually high demand may require additional processing time.
2. Shipping Methods
Available shipping methods and applicable shipping charges will be displayed during checkout.
Shipping options may vary depending on the customer's location, order size, product availability, and other factors.
Estimated transit times provided at checkout are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Once an order has been shipped, customers will generally receive tracking information when tracking is available.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is completed.
UnderRN may offer free shipping promotions from time to time.
Any minimum purchase requirements or restrictions associated with a free-shipping promotion will be disclosed at the time of the promotion.
4. Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
UnderRN is not responsible for delays, additional charges, returned packages, or lost packages resulting from an incorrect or incomplete address provided by the customer.
If you notice that your shipping address is incorrect after placing an order, contact UnderRN as soon as possible.
We will make reasonable efforts to correct an address before the order ships, but we cannot guarantee that an address change will be possible.
If a package is returned to UnderRN because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs required to resend the package.
5. Tracking Information
When tracking information is available, it may be provided to the email address associated with your order.
Tracking information is provided by the applicable shipping carrier.
UnderRN does not control the carrier's tracking system and cannot guarantee that tracking information will update immediately.
6. Shipping Delays
UnderRN makes reasonable efforts to ship orders within the stated processing timeframe.
However, shipping and delivery times may be affected by circumstances outside of our reasonable control, including:
Carrier delays
Severe weather
Natural disasters
Holidays
Transportation disruptions
Address issues
Customs delays
High shipping volumes
Other events beyond UnderRN's reasonable control
An estimated delivery date is not a guaranteed delivery date unless expressly stated otherwise.
If UnderRN becomes aware of a significant delay affecting your order, we will make reasonable efforts to provide appropriate notice.
Nothing in this policy limits any rights provided to customers under applicable law.
7. Lost or Stolen Packages
If tracking information indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.
You should also contact the applicable shipping carrier to report the issue.
UnderRN is not responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided by the customer, except where otherwise required by applicable law.
UnderRN may, at its discretion, assist customers in communicating with the shipping carrier or investigating delivery issues.
8. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and its contents and contact UnderRN as soon as reasonably possible.
For products that are damaged during shipment, UnderRN may request photographs or other information to determine the appropriate resolution.
Please refer to our Return & Refund Policy for additional information regarding damaged products.
9. Pre-Orders
UnderRN may offer products for pre-order before inventory is available.
Pre-order products will be clearly identified as PRE-ORDER on the applicable product page.
Because pre-order products are produced or obtained before they are available for normal shipment, the processing and shipping timeframe may be longer than for in-stock products.
Any estimated pre-order fulfillment or shipping timeframe will be displayed on the applicable product page or communicated during the ordering process.
Pre-order dates are estimates unless UnderRN expressly states otherwise.
Manufacturing, production, transportation, supply-chain, or other circumstances may cause a pre-order to be delayed.
If a significant delay occurs, UnderRN will make reasonable efforts to communicate the delay and will provide any cancellation or refund rights required by applicable law.
For additional information, please review our Pre-Order Policy.
10. Orders Containing Pre-Order and In-Stock Products
If an order contains both in-stock products and pre-order products, UnderRN may hold the order and ship all products together once the pre-order products become available.
UnderRN may also choose to ship in-stock products separately.
If UnderRN determines that separate shipments are appropriate, customers will not be charged an additional shipping fee solely because UnderRN chooses to split the shipment.
If a customer specifically requests separate shipments before an order is processed, additional shipping charges may apply.
11. International Shipping
Unless otherwise stated on UnderRN.com, UnderRN currently ships within the United States.
If international shipping becomes available, additional terms regarding customs, duties, taxes, and international shipping charges may apply.
Customers receiving international shipments may be responsible for customs duties, taxes, or other fees imposed by the destination country.
12. Shipping Promotions
UnderRN may offer free or discounted shipping promotions.
Promotions may include minimum purchase requirements, geographic restrictions, product restrictions, expiration dates, or other conditions.
The terms of each promotion will be provided when the promotion is offered.
13. Delivery Dates
Any delivery date provided by UnderRN or a shipping carrier should be considered an estimate unless expressly identified as a guaranteed delivery date.
UnderRN is not responsible for carrier delays or circumstances beyond our reasonable control, except where otherwise required by applicable law.
14. Contact Us
If you have questions regarding shipping, tracking, delivery, or an order, please contact UnderRN through the contact information provided on UnderRN.com.
UnderRN
UnderRN.com