UnderRN Return & Refund Policy
Last Updated: August 24, 2026
At UnderRN, we want you to be happy with your purchase. This Return & Refund Policy explains when products purchased from UnderRN.com may be returned, exchanged, or refunded.
By purchasing from UnderRN, you agree to the terms of this policy.
1. Return Period
Eligible products may be returned within 30 days of the date they are delivered.
To be eligible for a return, the product must:
Be unworn
Be unwashed
Be in its original condition
Have all original tags and labels attached
Not have any stains, odors, makeup, deodorant, pet hair, damage, or other signs of use
Be returned with any original packaging when reasonably possible
Products that do not meet these requirements may be refused and returned to the customer.
2. Hygiene and Worn Products
Under Scrubs are designed to be worn underneath clothing and may come into direct contact with the body.
For health and hygiene reasons, we do not accept returns of products that have been worn or washed, except where the product is defective or damaged.
Please inspect your product and try it on over appropriate clothing before removing tags or washing the item.
Once a product has been worn or washed, it cannot be returned for a size, fit, preference, or change-of-mind issue.
3. Wrong Size or Fit
If you ordered the wrong size or the product does not fit as expected, you may request a return or exchange within 30 days of delivery, provided the product meets the return requirements above.
For size or fit-related returns:
The customer is responsible for return shipping costs.
UnderRN is not responsible for the cost of shipping the original order.
If you request an exchange, the replacement item will be shipped after the returned item has been received and approved.
Exchanges are subject to inventory availability.
If the requested replacement size is unavailable, you may choose an eligible refund instead.
Customers are responsible for reviewing the sizing information provided on the Website before placing an order.
4. Defective Products
UnderRN stands behind the quality of our products.
If you receive a product with a manufacturing defect, please contact us within 30 days of delivery.
Examples of potential manufacturing defects may include:
Significant stitching failure
Damaged seams
Broken or defective closures
Material defects
Other significant manufacturing issues
Normal wear and tear, accidental damage, improper care, or damage caused by the customer are not considered manufacturing defects.
UnderRN may request photographs or other information to help determine whether a product is defective.
If UnderRN determines that a product is defective, we may provide a replacement, exchange, refund, or other appropriate remedy.
UnderRN will cover reasonable return shipping costs for products determined to be defective.
5. Damaged Products
If your order arrives damaged, please contact UnderRN as soon as reasonably possible and preferably within 7 days of delivery.
Please provide photographs of the damaged product and, when applicable, the packaging in which it arrived.
After reviewing the damage, UnderRN may provide a replacement, refund, or other appropriate remedy.
If the damage occurred during shipment and a return is required, UnderRN will provide instructions regarding return shipping.
6. Incorrect Items
If UnderRN sends you the wrong product, size, color, or quantity, please contact us within 7 days of delivery.
If we confirm that the error was made by UnderRN, we will provide instructions for returning the incorrect item and will cover reasonable return shipping costs.
We will then provide the correct product, subject to availability, or an appropriate refund.
7. Return Shipping
Unless a product is defective, damaged upon arrival, or incorrectly shipped by UnderRN, the customer is responsible for the cost of return shipping.
We recommend using a shipping method that provides tracking.
UnderRN is not responsible for returns that are lost or damaged while being shipped back to us.
The customer is responsible for providing accurate return-shipping information and packaging the product appropriately.
8. Original Shipping Charges
Original shipping charges are generally non-refundable for returns based on:
Wrong size
Fit preference
Change of mind
Ordering the wrong product
Other customer preference reasons
If UnderRN shipped the wrong item or the product is determined to be defective or damaged upon arrival, applicable shipping charges may be refunded or otherwise addressed as appropriate.
9. How to Request a Return
To request a return, contact UnderRN through the contact information provided on UnderRN.com.
Please include:
Your name
Order number
Product being returned
Reason for the return
Photos, when applicable
Do not send a product back without first following UnderRN's return instructions.
Unauthorized returns may experience delays in processing.
10. Return Inspection
Returned products may be inspected upon receipt.
If the returned product does not meet the requirements of this policy, UnderRN may deny the return or refund.
If a return is denied because the product has been worn, washed, damaged, stained, or otherwise does not qualify, the product may be returned to the customer at the customer's expense.
11. Refunds
Once an eligible return has been received and approved, UnderRN will process the applicable refund.
Refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
UnderRN does not control the processing time of your bank or payment provider.
12. Exchanges
Eligible products may be exchanged for another available size or eligible product when inventory permits.
The original product must meet the return requirements in this policy.
Customers requesting an exchange because of size or fit are responsible for return shipping costs.
If the requested replacement is unavailable, UnderRN may offer an alternative size, store credit, or refund as appropriate.
13. Sale and Promotional Items
Unless otherwise stated on the applicable product page, sale and promotional products are subject to the same return requirements as full-price products.
Certain limited-time promotions may have additional return or exchange restrictions. Any such restrictions will be disclosed at the time of purchase.
14. Pre-Order Returns
Pre-order products are subject to the same return requirements as other UnderRN products unless additional terms are stated on the applicable pre-order page.
The return period for a pre-order begins when the product is delivered to the customer, not when the pre-order is placed.
Customers may not return a pre-order simply because the product was purchased before it was available for shipment if the product otherwise meets the terms of this policy.
If UnderRN is unable to fulfill a pre-order, any cancellation and refund rights will be handled in accordance with applicable law and the applicable Pre-Order Policy.
15. Final Sale Products
Products specifically identified as Final Sale at the time of purchase are not eligible for returns or exchanges except where the product is defective, damaged, incorrectly shipped, or where a return or refund is otherwise required by applicable law.
Any final-sale designation will be clearly disclosed before purchase.
16. No Waiver of Legal Rights
Nothing in this Return & Refund Policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.
UnderRN reserves all rights available under applicable law.
17. Policy Changes
UnderRN may update this Return & Refund Policy from time to time.
The current version will be posted on UnderRN.com with the applicable "Last Updated" date.
Changes will not retroactively modify the return rights applicable to purchases already made unless required or permitted by law.
18. Contact Us
If you have questions about a return, exchange, damaged product, defective product, or refund, please contact UnderRN through the contact information provided on UnderRN.com.
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